Troubleshoot co-pilot not showing in Microsoft Office

If Microsoft Copilot is not showing in Microsoft Office apps like Word, Excel, PowerPoint, or Outlook, follow these troubleshooting steps:

1. Verify License and Permissions

Microsoft Copilot requires specific licenses and configurations:

1. Check User License:
   • Go to the Microsoft 365 Admin Center (admin.microsoft.com).
   • Navigate to Users > Active Users.
   • Select the affected user and check if Microsoft 365 Copilot or a corresponding enterprise license (such as E3, E5) is assigned.
2. Verify Permissions:
   • Ensure the user has permissions enabled for Office apps in Azure Active Directory (Azure AD).

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2. Ensure Office Apps Are Up-to-Date

Microsoft Copilot is only available in supported versions of Office apps.

1. Check Version:
   • Open Word, Excel, or PowerPoint.
   • Go to File > Account.
   • Under About Word/Excel, verify that the version is Microsoft 365 Apps for Enterprise and updated to the latest version.
2. Update Office Apps:
   • Open any Office app.
   • Go to File > Account > Update Options > Update Now.

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3. Enable Copilot in Microsoft 365 Admin Center

1. Sign into the Admin Center:
   • Go to Settings > Org Settings > Services.
2. Enable Microsoft Copilot:
   • Find Microsoft Copilot (or AI-powered features) in the list.
   • Ensure Copilot is enabled for your organization.

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4. Check Microsoft Endpoint Manager (Intune) Policies

1. Sign into Microsoft Endpoint Manager (endpoint.microsoft.com).
2. Verify Compliance Policies:
   • Ensure that Intune compliance policies aren’t restricting access to Copilot features.
3. Check App Configurations:
   • Navigate to Apps > App Configuration Policies and verify there are no restrictions on Microsoft 365 apps.

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5. Clear Office Cache

1. Close All Office Apps.
2. Clear the Cache:
   • Navigate to: C:\Users\<Your Username>\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
   • Delete all files in this folder.
3. Restart the Device.

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6. Sign Out and Sign Back In

1. Open an Office App (e.g., Word).
2. Sign Out:
   • Go to File > Account > Sign Out.
3. Sign In Again using the correct Microsoft 365 account.

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7. Check for Microsoft Service Health Issues

1. Check Service Status:
   • Visit the Microsoft 365 Service Health Dashboard in the Admin Center.
   • Look for any reported service issues related to Microsoft Copilot or Office apps.

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8. Repair Microsoft Office

1. Open Control Panel:
   • Go to Programs > Programs and Features.
2. Find Microsoft 365 Apps.
3. Click Change and select Quick Repair or Online Repair.

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9. Verify Feature Availability for Your Region

• Copilot Rollout:
  • Copilot is rolled out in phases. Ensure that Microsoft Copilot is available in your country or region by checking official Microsoft announcements.

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10. Contact Microsoft Support

If none of the steps resolve the issue, contact Microsoft Support through the Microsoft 365 Admin Center or your organization’s IT team.